The More You Buy, The More You Save! Save up to 15% off your entire order.
Also, check out our School, Gym and First Responder discounts and see if you qualify!

For Expert Advice, Call 1-877-4-CFF FIT

Products X

No Item added to cart

VIEW MY CART/CHECKOUT

Warranty Policy

CFF FIT Warranty Information

The following warranty information applies to purchases made on or after September 1st, 2014.
Please contact CFF for warranty information on products purchased prior to this date.

 

CFF Brand Items


Limited Lifetime Warranty

Covers manufacturer defects in materials and workmanship of the following:

  • all non-flexible, non-moving parts including, but not limited to, metal frames, welds, and castings
  • belts (1 yr on buckle)
  • weighted vests (1 yr on buckle)
  • gym rings (1 yr on straps and buckles)
  • jump rope handles (1 yr on plastic handle)
  • battling ropes
  • USA Olympic bars
  • rubber hex dumbbells, non-commercial use (3 yr on rubber coating)
  • rubber hex dumbbells, commercial use 3-50lbs (3 yr on rubber coating)
  • functional trainer cables (breakage of cable, excluding coating)

 


Limited 10 Year Warranty

Covers manufacturer defects in materials and workmanship of the following:

  • The Keystone Bar - Men's 20kg & Women's 15kg Olympic Needle Bearing Training Bars
  • USA WOD Bars - Men's 20kg & Women's 15kg Training Bars

 


Limited 5 Year Warranty

Covers manufacturer defects in materials and workmanship of the following:

  • CFF 15lb Aluminum Technique Training Bar

 


Limited 3 Year Warranty

Covers manufacturer defects in materials and workmanship of the following:

  • CFF bumper plates (90 days on 10 & 15lb)
  • USA bumper plates (90 days on 10 & 15lb)
  • wall balls
  • rubber medicine balls
  • slam balls
  • massage chair air pumps
  • swivel bolts
  • strength bands
  • rubber hex dumbbells rubber coating, non-commercial use
  • rubber hex dumbbells 51lbs and up, commercial use, including coating

 


Limited 1 Year Warranty

Covers manufacturer defects in materials and workmanship of the following:

  • any items or parts of an item made of flexible materials including, but not limited to, nylon, rubber, foam, and vinyl
  • moving parts including, but not limited to, bearings, slides, collars, pulleys, cables, and slide rods
  • all pads including, but not limited to, bar pads and pads included in our equipment
  • pop pins
  • plyo boxes
  • technique plates
  • belt buckles
  • gym ring straps and buckles
  • massage tools
  • wheels
  • massage chair fabric and air bags

 


Normal Wear & Tear is not covered.

Wear and tear is damage that naturally occurs as a result of normal use. Normal wear and tear is not covered under any warranty terms above. The following is a non-exhaustive list of what would be considered normal wear and tear:

  • sled ski wear
  • spring stretch on grippers
  • jump rope wire abrasions
  • chipping, scratching, or fading of finishes
  • fraying of battling rope
  • weight shifting in weighted balls
  • cracking of coating on functional trainer cables
  • Overtime cracking of the rubber near the dumbbells handles due to the constant racking of the dumbbell

 


Abuse & Negligence is not covered.

CFF reserves the right to void warranty coverage if evidence of abuse or negligence is present.
The following is a non-exhaustive list of negligence not covered under the warranty terms above:

  • improper assembly
  • exceeding a product's capacity rating
  • using a product outside of its intended use
  • modifications or alterations made without written authorization of CFF
  • abuse including, but not limited to, dropping, throwing, hitting, dragging, bouncing, slamming or swinging products not specifically designed to do so
  • using strength bands for any purpose other than strength training
  • using strength bands on sharp edges or corners
  • holding battling ropes by the rubber ends
  • continual removal and replacement of bolts
  • pads, straps, and other materials that were cut with a sharp object
  • punctures in medicine ball shells
  • damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause

 


Terms & Conditions

 

  • Warranty valid for the original purchaser only. Warranty is not transferable.
  • CFF's sole obligation under this warranty is limited to the cost of replacement part(s) needed to restore product to a fully functional state.
  • CFF has no obligation to cover any labor costs, fees, or taxes associated with removal, transportation, or re-installation of a covered part.
  • Warranty claims are subject to the discretion of CFF and will be denied if equipment shows signs of abuse, negligence, or considered normal wear and tear.
  • Missing parts must be reported within 30 days of purchase
  • All claims must be submitted to our helpdesk system and an RMA number must be issued prior to returning any product.
  • All claims MUST be accompanied by proof of purchase. This includes either the original, unaltered receipt showing the date of purchase, or registering your product within 60 days of purchase through our online registration form.
  • CLAIMS WITHOUT VALID PROOF OF PURCHASE WILL BE DENIED.
  • Defective product must be shipped back to CFF for inspection before a replacement is sent out.
  • Customer is responsible for all shipping costs associated with returning the defective part to CFF including shipping costs, insurance, taxes, export fees, and customs fees.
  • CFF will cover shipping of the replacement item(s) to continental US addresses. Customers with shipping addresses outside the continental US are responsible for all costs associated with transporting the replacement item back to them.
  • In the event a covered product is no longer available, CFF reserves the right to provide a substitute replacement of equal or greater value.
  • CFF is not responsible for indirect or consequential damage arising out of any part failure or warranty claim.
  • This warranty does not apply to any clearance items or items marked as being exempt from this warranty at time of purchase.
  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

Non-CFF Brand Items


Please refer to the respective manufacturer's website for warranty information.

 

General Disclaimer


 

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY CHRISTIAN'S FITNESS FACTORY MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CHRISTIAN'S FITNESS FACTORY EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.

NEITHER CHRISTIAN'S FITNESS FACTORY NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF FAILURE OF A CFF PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.