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SHIPPING & RETURN POLICIES AND PROCEDURES

 

  1. Origins and Processing Time
  2. Shipping Charges
  3. Damaged Shipments
  4. Making a Return
  5. Hassle Free Returns Terms & Conditions

 

Origins and Processing Time

 

CFF Brand Products

Most CFF brand products ship from either our PA location or our AZ location. While we try to have everything in stock in both locations, CFF makes no guarantee the item you ordered will be shipped from the closer warehouse.

In-stock items are typically processed and shipped within one business day of placing your order but can take 3 or more business days.

Non CFF Brand Products

Some non CFF brand items are drop shipped from the manufacturer. This usually means it will take a few extra days to process your order. CFF cannot be responsible or liable for delays that occur after the order with the manufacturer has been placed. Drop shipped products can originate from anywhere in the US depending on the manufacturer.

 

Shipping Costs

 

Additional shipping on Freight and International Shipments

While we try to provide accurate shipment quotes on our website, shipments outside of the lower 48 United States and any shipment that will be shipped via a freight carrier may require additional shipping charges. In the event this is true, CFF will contact you via phone or email and let you know how much the additional shipping is. At that time you may pay the fees or you may cancel your order for a full refund.

Items that Ship Free

Certain items are marked Free Shipping. Only items that state “Free shipping within the Continental US” in red text under the “Add to Cart” button are eligible for free shipping. Marked items will ship free only to the lower 48 United States. Shipping will be charged for any destinations outside of the lower 48 United States.

Free shipping for orders over $4500

Orders with CFF brand items totaling $4500 or more in a single cart will ship free to the lower 48 United States. Additional shipping may be required for destinations outside of the lower 48 states. If additional shipping charges are required, the customer can either pay the charges or cancel the order for a full refund.

 

Damaged Shipments

 

Any items damaged during shipment must be reported to CFF within 1 business day of delivery (as indicated by the tracking number) or 10 days from shipment, if no tracking information is available, whichever comes first. It is the customer’s responsibility to provide, within 4 business days of the request, any documentation that CFF requires to facilitate the process of filing a claim with the carrier. This may include, but not limited to providing pictures of the item, pictures of the packaging, and signed affidavits. Failure to do so will revoke your right to file a claim and release CFF from any further liability.

If you suspect damage during shipment

If possible, tell the delivery driver that you wish for them to note that the item appears damaged, take pictures of the unopened package and open the package in the presence of the driver. DO NOT DESTROY THE PACKAGING WHEN OPENING OR DISCARD THE PACKAGING AFTER IT’S OPENED. It is important to keep any evidence of damage.

If the product is damaged:

  1. 1: Go to https://christiansfitnessfactory.com/contacts/
  2. 2: Fill out the form providing your order number, address, and a description of the damage
  3. 3: Select “Order Problems” Department and click submit.

This will create a ticket in our Helpdesk which will allow you to track your claim as well as provide additional information as needed. In almost all cases we will ask for pictures of the damage which can be attached to a Helpdesk reply. Please provide in focus pictures that show the damage detail as well as wider shots showing the damage. Blurry pictures will be rejected. As per our terms, any request for information must be complied with within 4 business days or your claim will be denied.

Once we have the information we need, CFF will file a claim with the carrier. Claim processing time varies by carrier, but can take upwards of several weeks. At CFF’s sole discretion, we may resolve the issue using one of, but not limited to, the following actions: a new item will be sent, the damaged part of an item will be sent, or compensation for the damage, of an amount determined by CFF, in the form of a refund or store credit will be issued.

The damaged item may need to be returned to CFF. If requested, you must ship the item within 5 business days of notification. Failure to do say may incur additional charges up to the full value of the damaged item.

 

Return Policy and Procedures

 

We want our customers’ experience to be great no matter what the situation is, so CFF offers HASSLE FREE RETURNS! If you are not 100% satisfied with your purchase, return an item within 30 days and get a full refund upon return. (See terms and conditions below)

If you wish to make a return

The following procedure is only valid for items purchased at christiansfitnessfactory.com. Items purchased on eBay or Amazon must be returned in compliance with their respective policies and procedures. CFF cannot process returns of items purchased on eBay or Amazon.

Returned items will not be accepted without an RMA number. To get an RMA number:

  1. 1: Go to https://christiansfitnessfactory.com/contacts/
  2. 2: Fill out the form providing your order number, address, and a description of what you wish to return, as well as why you wish to return it
  3. 3: Select “Order Problems” Department and click submit.

This will create a ticket in our Helpdesk which will allow you to track your return as well as provide additional information as needed. An RMA number will be issued within 2 business days after submitting the form.

Please include your RMA number on any returned packaging or it will delay your refund.

 

Hassle Free Returns Terms & Conditions

Most items may be returned for an exchange or refund up to 30 days after the item has been delivered (as indicated by the tracking number).

All sales are final on special order items like climbing ropes, rolled rubber flooring, & Legend Fitness. Due to the custom nature of these items, they are not returnable under any circumstances.

Used/refurbished gym equipment and any items that were shipped freight are not included in free returns. The items may be returned, but the customer is responsible for the cost of shipping of the item both ways. The original shipping cost will be deducted from any refund issued. The return shipment must be insured for the full cost of the merchandise and will be subject to a restocking fee.

It is the customer’s responsibility to get the return to the provided carrier. i.e. Fedex, UPS, USPS. CFF-issued shipping labels do not include package pickup.

All returns must include an RMA number and returned in the original packaging and in the original, like-new, resellable condition they were received. All items returned, other than due to defect or shipping error, can be subject to a 25% restocking fee if CFF determines that the returned item is not in like-new, resellable condition.

All returned merchandise must be packaged in a way that will ensure the item(s) will be transported without damage. CFF will not be responsible if damage occurs during shipment and the item is no longer in like-new, resellable condition thus incurring a restocking fee.

Any items for which an RMA number was issued but the customer was unable to provide an active tracking number for the return shipment within 30 days of original item receipt, the RMA will be cancelled and CFF will no longer accept the return. The customer will be responsible for any additional shipping fees associated with the refused shipment.

A refund will be issued within 10 business days after receipt of a qualifying return. All refunds issued within 30 days of purchase will be returned onto the original form of payment. Any refunds issued after 30 days will be in the form of a store credit.

 

If you have any questions about our policies, please contact us at https://christiansfitnessfactory.com/contacts/.